Home / Sectors / Training and evidence for pubs, bars and hospitality
Licensing officers and the courts want to see paperwork, not an opinion that staff know the rules. PHW trains front-of-house staff on the licensing risks and covers the cellar work that sits behind the bar.
In your own terms, not a generic hazard list.
A single sale to a minor, or a sale made through a proxy, is a criminal offence for the premises and can put the licence itself at risk. The defence is a documented refusals policy, staff who have been trained on it, and dated records that show the training happened.
Licensed premises staff are expected to recognise and act on signs of drug use or supply on site. That expectation only holds up if the training behind it is documented.
The DPS carries personal accountability for how the premises is run day to day. Support material for that role sits alongside, never in place of, the personal licence the DPS must already hold.
Changing kegs, handling CO2 and cleaning chemicals, and moving stock by hand are the everyday risks behind the bar, covered by COSHH and manual handling rather than by licensing law.
Named, not paraphrased into a claim.
The Licensing Act 2003, including section 19's requirement for a personal licence holder authorising every sale of alcohol, sets the framework licensed premises operate under.
A due diligence defence under the Act rests on evidence: a written policy, dated training records, staff sign-off on what they were taught, and a completed refusals register, not an opinion that staff know the rules.
The Control of Substances Hazardous to Health Regulations 2002 cover cellar chemicals and CO2, and the Manual Handling Operations Regulations 1992 cover keg changes and stock handling.
The employer still authorises each operator or member of staff in writing; PHW's certificates, records and packs are the evidence the employer relies on for that decision, not a substitute for it.
The machines and packs that fit this trade.
The evidence trail a site, a licensing officer or an insurer can check.
Tell us the machines, the pack, and the numbers, and we will come back with a price and dates.
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